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Shipping & Returns

Shipping:

Orders are shipped within 24 hours (Monday-Friday).  If your order is placed on a non-business day (Saturday & Sunday), it will be shipped out on Monday.    

Orders are shipped USPS which takes 3-5 business days for delivery. 

Shipping Charges:

Up To 1.50 pounds =$6.10

Up To 4.00 pounds = $8.00

Up To 6.00 pounds = $9.00

Up to 30.00 pounds = $19.00

Returns Policy:

You may return most new, unopened items within 14 days of delivery for store credit. Items that have been opened or used are not eligible for return or refund.  If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs. All other items must be returned at customer expense unopened and undamaged for a credit to be issued. Please contact us prior to returning any merchandise for approval at (800) 373-7093 during our normal business hours, Monday through Friday 9:00 am to 5:00 pm Eastern Standard Time. Email us to receive a return merchandise number at sales@musclefreaksnutrition.net.

Cancellations:

All orders cancelled prior to shipment are eligible for a refund. Please be advised that most orders are shipped soon after order placement, and it may not always be possible to cancel. 

Store credit/refunds for returned item(s) will be issued for unopened and undamaged merchandise within 5-7 business days of our receipt of the returned package. Refunds will only be issued to the card used on original order. Credit will not be issued for opened or damaged merchandise. Damaged or open merchandise that is sent back without a proper return authorization will be discarded and no credit will be issued. Any and all shipping cost are non refundable. Any items lost or damaged during return shipping process are non refundable. When shipping return item(s) the package must have delivery confirmation or we cannot guarantee that your items will be credited. All items are subject to a 15% restocking fee.

Re-shipments:

Any items returned to us by the shipping carrier because customer was not available to receive the package or shipping address related issues may be subject to additional shipping costs depending on cost to reship. Packages returned to us will be reshipped within 5-7 business days as long as we have the corrected information. Refunds for returned packages will be processed within 5-7 business days of being returned back to us. 

Purchasing from Muscle Freaks Nutrition you agree to these terms and conditions.